Warranty & Return Policy
COCOCO Home Warranty Policy
We are committed to quality. This means bringing you designs handcrafted by the world’s most skilled artisans, using the highest quality materials and paying attention to every detail in the construction process. To ensure this quality, we warrant our merchandise to be free of defects in both material and workmanship. Please see our Limited Lifetime Warranty for details. We stand behind the materials and workmanship of our furniture and warrant that if, when delivered, it is defective in construction or workmanship, in any way, that we will repair or replace the defective piece at our expense. Additionally, we warrant the frame and springs for as long as you are in possession of the furniture. When the furniture is delivered it is your obligation to inspect the furniture for any material defects that could reasonably be discovered by a visual inspection. If there are material defects of such consequence that they might cause you to return the furniture, you should refuse the delivery and we will have it brought back to our location for expedited repair or replacement at our expense. If there are minor issues, such as missing nail head trim for example, or a damaged foot, we can often arrange to have a local upholstery shop make the repair.
If there is any damage noted at the time of delivery it is likely to have occurred in transportation and it is your obligation to bring the damage to the attention of the driver as the delivery company will take responsibility for coordinating the repair. Minor repairs may be done in your home while major issues may require that the damaged piece be brought back to us for repair. Damage to cushion covers should not be a cause for refusal of the entire order as those can be repaired or replaced by sending them through courier services.
COCOCO Return Policy
If your furniture was ordered in a standard size and in a standard fabric or leather and trim, we will accept returns with a full refund of the purchase price provided that you notify us, in writing, within 5 days of the delivery of the furniture, of your intent to return the furniture. You will be responsible for the return shipping charges. The furniture must be returned in pristine condition and you will be responsible for any damage or wear to the furniture while it was in your possession. Refunds will be processed immediately upon our receipt of the returned furniture. The delivery charges are paid directly to the delivery company and we will not refund the shipping charges on refused orders.
The above, notwithstanding, unless agreed to at the time of the order, we cannot accept returns or provide refunds for Custom Leather or Fabric or COM items. “Custom Leather or Fabric or COM” is defined as any leather or fabric which is 1) provided by the customer or 2) is a leather or fabric not shown as an option on this website at the time of order.
We will not accept returns for orders for sectionals where the cushion sizes are not consistent across all pieces of the sectional. For example, a sectional having 24″ cushions on one side the corner and 30″ cushions on the other will be deemed a custom configuration and is not eligible for a return or refund. All sales of “Sale and Clearance” items are final and non-returnable unless otherwise agreed to in advance and in writing.